We aim to be scrupulously fair and reasonable.
If something goes wrong - we will do our best to put it right as quickly as we can

Damaged ?

If your package arrives mangled beyond all hope - please refuse the delivery, and notify us as soon as possible so we can send out a replacement.

If your package shows signs of damage, but you think the contents may be OK, be sure to sign for as "damaged".

If you can, please photograph the package before opening it and send us the picture(s).
Photographs help us if there is a dispute with the courier.

Please open your package. 

Open your package and check the contents as soon as possible or within 7 days of receipt.

If it is a gift for someone else it just open it carefully - the box is not sealed and can be re-closed easily.

Wrong, damaged, missing or faulty?

When you have opened the package please check that the contents match those shown in the packing list  and/or assembly instructions.
If you find anything missing, damaged or wrong please contact us as soon as possible to arrange a replacement.
If the goods need to be returned to us we will arrange collection and bear all the costs.

Just don't like what you've bought?

That's perfectly OK. Contact us for a returns number and we will send you an email explaining what to do next.

Once you have that, just pack it carefully in the original carton and we will arrange collection.
You will bear the cost of the return.
When we receive the item we will issue a refund including the cost of the original (lowest) shipping charge.

Please note: If the collection repeatedly fails because you are not in, our courier cancels the collection and charges us, so we reserve the right to deduct the cost of another collection from any refund due.

Now the legal stuff...

We know you are unlikely to read our terms and conditions of sale (which also covers returns) so we have written this overview to explain how we work.

You must tick the box to agree to our terms and conditions to place an order and it is those will apply unless a court of law says differently.





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©2015 Red Kite Designs - All rights reserved.

©2015 Red Kite Designs - All rights reserved.

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